At Bajovia, operated by PT. Bajovia Travel Nusantara, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or booking our travel services.
This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices and rights available to you.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
Our website, https://bajovia.com (“Website”), is operated by:
Company Name: PT. Bajovia Travel Nusantara
Brand: Bajovia
Address: Jln. Sernaru, Wae Kelambu, Labuan Bajo, Manggarai Barat, Nusa Tenggara Timur 86763, Indonesia
Email: info@bajovia.com
Phone / WhatsApp: +62 823 1447 0028
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us using the details above.
Depending on how you interact with Bajovia, we may collect different types of information, including:
When you contact us, request a quotation, make a booking, or communicate with our team, we may collect:
We only request information that is reasonably necessary to provide our services, communicate with you, and manage your travel arrangements.
When you visit our Website, certain technical information may be collected automatically, such as:
This information may be collected through cookies, analytics tools, and similar technologies.
If you contact Bajovia through email, WhatsApp, contact forms, social media, or other communication channels, we may retain the information necessary to respond to your inquiry and provide customer service.
We may use your personal information for legitimate business and service-related purposes, including:
We do not sell your personal information to third parties.
When you make a booking with Bajovia, we may need to collect information required to arrange and manage your travel services.
This may include your name, contact details, travel dates, number of travelers, selected services, payment information, and other details necessary to fulfill your booking.
Where payment services are provided by third-party payment providers, your payment information may be processed directly by those providers in accordance with their own privacy policies and security practices.
If you submit information through a contact form on our Website, we may collect the information you provide, such as your name, email address, phone number, travel dates, and message.
We use this information to:
Information submitted through contact forms will not be used for unrelated marketing purposes without an appropriate legal basis or consent where required.
Bajovia may communicate with guests through third-party communication platforms such as WhatsApp, email, or social media messaging services.
When you communicate with us through these platforms, your information may also be processed by the respective platform according to its own privacy policy and terms.
We recommend that you avoid sending unnecessary sensitive or confidential information through messaging platforms.
Our Website may use cookies and similar technologies to improve functionality, understand Website usage, and provide a better user experience.
Cookies may be used for purposes such as:
These cookies help essential Website features operate correctly and may remember certain preferences.
These cookies help us understand how visitors use our Website, including which pages are visited and how visitors interact with our content.
Where applicable, these technologies may help measure advertising effectiveness or deliver more relevant marketing content.
Certain third-party services or social media integrations may place cookies or similar technologies on our Website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
For additional information, please refer to our Cookie Policy.
We may use analytics services, such as Google Analytics, to understand Website traffic and user behavior.
Analytics information may include information about your device, browser, approximate location, pages visited, and interactions with the Website.
Analytics services may use cookies or similar technologies to collect this information.
You may be able to limit or disable analytics tracking through your browser settings or available privacy controls.
For more information about how Google processes information, please refer to Google’s applicable privacy documentation.
We may share personal information when reasonably necessary to provide our services, operate our business, or comply with legal obligations.
Depending on the service you request, information may be shared with trusted third parties such as:
We only share information that is reasonably necessary for the relevant purpose.
Third-party service providers may process your information according to their own privacy policies and applicable legal requirements.
Because Bajovia serves international travelers and uses certain online and third-party service providers, your personal information may be processed or stored outside Indonesia or outside your country of residence.
Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are carried out using appropriate safeguards.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.
The retention period may vary depending on the type and purpose of the information.
For example:
We may retain certain information for longer when required by law or when necessary to establish, exercise, or defend legal claims.
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
To exercise an applicable privacy right, please contact us at:
Email: info@bajovia.com
We may need to verify your identity before processing certain requests.
Where permitted by applicable law, Bajovia may send promotional or marketing communications about our travel services, special offers, destinations, or other relevant information.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication, where available.
Even if you opt out of marketing communications, we may still send important service-related communications concerning your booking, payment, itinerary, or other transactions.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the circumstances, security measures may include:
However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.
If we become aware of a personal data breach that affects personal information we hold, we will assess the incident and take reasonable steps to contain, investigate, and address it.
Where required by applicable law, we will notify affected individuals and/or relevant authorities within the required timeframe.
Our Website may contain links to third-party websites, booking platforms, social media platforms, payment providers, or other external services.
Bajovia is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party service before providing personal information to them.
In certain circumstances, we may receive personal information from third parties, such as booking partners, travel partners, payment providers, analytics services, or other service providers.
We may use such information to:
We will handle such information in accordance with applicable laws and this Privacy Policy.
Bajovia does not generally make decisions about guests solely through automated decision-making that produce significant legal or similarly significant effects.
However, third-party analytics or advertising services may use automated technologies, cookies, or profiling techniques to analyze Website activity or deliver more relevant advertising.
Where applicable law provides you with rights regarding automated decision-making or profiling, you may contact us to exercise those rights.
Our Website and travel services are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at info@bajovia.com. We will take reasonable steps to review and, where appropriate, delete the information.
We may collect, use, retain, or disclose personal information when reasonably necessary to:
We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:
PT. Bajovia Travel Nusantara
Brand: Bajovia
Address: Jln. Sernaru, Wae Kelambu, Labuan Bajo, Manggarai Barat, Nusa Tenggara Timur 86763, Indonesia
Email: info@bajovia.com
Phone / WhatsApp: +62 823 1447 0028
Website: https://bajovia.com
We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable laws.
