BAJOVIA – PT. Bajovia Travel Nusantara
Welcome to Bajovia, a premium travel company operating under PT. Bajovia Travel Nusantara, specializing in Private Phinisi Boat Charters, Phinisi Sharing Trips, Private Fastboat Charters, and Fastboat Sharing Trips across the breathtaking Komodo National Park.
Before making a reservation, please read these Terms & Conditions carefully. By confirming your booking and making any payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
To book a trip with Bajovia, guests must first check availability and select their preferred travel experience. Our team will confirm availability and provide complete information regarding the selected package, including itinerary, inclusions, exclusions, pricing, and payment schedule.
Once the booking details have been agreed upon, the following deposit is required to secure the reservation:
Reservations may be made through:
A booking is considered confirmed only after Bajovia issues an official Booking Confirmation and Invoice.
Guests are responsible for ensuring that all personal information provided is accurate, including names, passport information, contact details, and travel dates. Bajovia shall not be responsible for any issues arising from incorrect information provided by the guest.
An official invoice will be issued after the booking has been confirmed.
The required deposit must be paid before the payment deadline stated on the invoice. Failure to make payment before the due date will result in the booking being automatically cancelled.
Payment of the deposit constitutes acceptance of these Terms & Conditions.
Payments may be made via:
All bank charges, transfer fees, payment gateway fees, and currency conversion fees are the responsibility of the guest.
Once the deposit has been received, Bajovia will issue:
The remaining balance must be paid no later than 7 days before departure.
For bookings made within 30 days of departure, full payment must be completed no later than one day before departure, unless otherwise agreed in writing.
Guests may cancel their booking at any time by notifying Bajovia in writing.
Cancellation does not automatically entitle the guest to a refund.
All payments made are non-refundable.
Guests may request to reschedule their trip within the same calendar year, subject to availability and written approval by Bajovia.
Reschedule requests must be submitted at least 31 days before the scheduled departure date.
For requests submitted within 31 days before departure, Bajovia cannot guarantee:
Alternative arrangements are subject entirely to availability and may require additional payment if the new option has a higher price.
For cancellations made within 31 days before departure, no refund will be provided.
Guests remain responsible for the full amount stated on the invoice, including any operational costs already incurred by Bajovia.
Failure to complete the remaining balance before the invoice due date will result in automatic cancellation.
All payments previously made remain non-refundable, and Bajovia reserves the right to release the reservation for resale.
Bajovia reserves the right to cancel, postpone, modify, or reschedule any trip due to circumstances beyond our reasonable control, including but not limited to:
If Bajovia cancels the trip before departure, guests may choose one of the following options:
Bajovia shall not be liable for any delay, cancellation, modification, or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, earthquakes, volcanic eruptions, floods, pandemics, epidemics, war, civil unrest, terrorism, strikes, government actions, port closures, transportation disruptions, or other force majeure events.
In such circumstances, Bajovia will make every reasonable effort to offer alternative travel arrangements where possible.
All trips within Komodo National Park are subject to sailing permits issued by the relevant authorities.
If a sailing permit cannot be issued and the trip cannot operate:
Before Departure
Guests may choose:
After the Trip Has Started
If the trip must be terminated due to government permit restrictions, Bajovia will provide a proportional refund based on the unused portion of the trip after deducting operational costs already incurred.
The refund calculation will be made transparently.
Bajovia reserves the right to modify the itinerary, destination sequence, departure time, activity schedule, or duration of visits whenever necessary due to weather conditions, sea conditions, guest safety, operational requirements, government regulations, or instructions from local authorities.
Such adjustments are made solely to ensure the safety and overall experience of our guests.
If a trip is interrupted due to technical or operational circumstances beyond Bajovia’s control, Bajovia will, whenever reasonably possible:
Unless otherwise stated in the quotation or itinerary, Komodo National Park entrance fees, ranger fees, trekking fees, camera fees, conservation fees, and other government-imposed charges are not included and are subject to change without prior notice.
Guests are responsible for ensuring that they are medically and physically fit to participate in marine and outdoor activities.
Any medical condition, pregnancy, allergy, dietary restriction, disability, or mobility limitation must be disclosed to Bajovia before departure.
Failure to disclose relevant medical information may affect participation in certain activities.
Bajovia strongly recommends that every guest obtain comprehensive travel insurance covering:
Bajovia shall not be responsible for any medical expenses, evacuation costs, or personal losses incurred during the trip.
Airline schedules are subject to change due to operational, weather, or air traffic conditions.
Bajovia shall not be responsible for:
Guests are strongly advised to arrive in Labuan Bajo at least one day before the scheduled departure.
Komodo dragons, manta rays, dolphins, turtles, whale sharks, and other wildlife live in their natural habitat.
As such, wildlife sightings cannot be guaranteed during any trip.
Children remain under the supervision and full responsibility of their parents or legal guardians throughout the trip.
Parents or guardians are responsible for ensuring children’s safety at all times.
Guests are responsible for any loss or damage caused intentionally or through negligence to the Phinisi boat, fastboat, onboard equipment, accommodations, vehicles, or other property provided during the trip.
Bajovia reserves the right to recover reasonable repair or replacement costs where applicable.
Guests are expected to:
Bajovia reserves the right to refuse service or terminate participation without refund if a guest engages in unsafe, illegal, abusive, or disruptive behavior.
Guests are responsible for their personal belongings throughout the trip.
Bajovia shall not be liable for any loss, theft, or damage to personal belongings left on boats, vehicles, accommodations, or destinations.
Any items found after the trip will be kept for a reasonable period. Shipping costs for returning lost items shall be borne by the guest.
During the trip, Bajovia may take photographs or videos for promotional and marketing purposes.
By participating in the trip, guests grant Bajovia permission to use such photographs and videos on its website, social media platforms, brochures, and other marketing materials.
Guests who prefer not to appear in promotional materials must notify Bajovia in writing before the trip begins.
While Bajovia takes every reasonable measure to ensure guest safety and service quality, participation in marine and outdoor activities involves inherent risks.
To the fullest extent permitted by applicable law, Bajovia shall not be liable for:
Bajovia’s liability shall be limited to the value of the travel services purchased directly from Bajovia.
These Terms & Conditions shall be governed by the laws of the Republic of Indonesia.
Any dispute arising from these Terms & Conditions shall first be resolved through good-faith discussion between the parties.
If no mutual agreement can be reached, the dispute shall be submitted to the competent courts of the Republic of Indonesia.
Bajovia collects and processes personal information solely for reservation, operational, legal, and customer service purposes.
Personal information will be handled confidentially and will not be disclosed to third parties except where necessary to provide travel services, comply with legal obligations, or with the guest’s consent.
By confirming a reservation and making any payment to Bajovia, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions.
These Terms & Conditions apply to all travel services provided by PT. Bajovia Travel Nusantara.
Thank you for choosing Bajovia.
We look forward to welcoming you on an unforgettable journey through the extraordinary beauty of Komodo National Park with exceptional service, authentic local hospitality, and carefully curated experiences aboard our Phinisi boats and fastboats.
